To provide analytical and commercial support to the Warehouse and Logistics Manager across its logistics contracts.,

Supervise the running of a safe and efficient operations including financial awareness
Manage and co-ordinate operational activities to ensure the required level of service is provided to the customer.
Manage the labour requirements determining where the contract is over/under capacity of areas and escalate accordingly in line with forecast.
Develop and maintain excellent working relationships with the Client
Responsible for communication of issues/information to line manager eg order volumes, delivery schedules, warehouse accuracy or general warehouse queries
Daily contact with the relevant Account Manager to ensure any updates or end of day issues are addressed
Anticipate and meet customer needs by continuously striving to increase satisfaction and develop the contract to renewal.
Maintain professional working relationship with customers by demonstrating detailed understating of the contract goals.
Proactive management of personal and team workload to ensure timely completions of delivery and goods in schedules.
Provide solutions-focused and analytical reporting of data to management, operating and interrogating warehouse management systems (WMS).
Operational project management as required by the business

Ability to lead and motivate teams to ensure smooth operational activities.
Strong decision-making to address capacity issues and operational challenges.
Expertise in managing warehouse operations, including understanding and utilising WMS for data analysis and reporting.
Effective in coordinating staff schedules and ensuring labor is allocated efficiently.
Proficient in overseeing day-to-day operations to ensure that service levels meet customer expectations.
Ability to implement and maintain operational processes that support efficiency and safety.
Understanding financial operations related to costs, forecasting, and budget management.
Ability to assess operational costs and work within a budget, ensuring profitability and cost efficiency.
Strong interpersonal skills to build and maintain relationships with clients.
Capable of understanding client goals and working towards them, while continuously improving the service provided.
Proactive in anticipating client needs and ensuring client satisfaction to secure contract renewals.
Clear and effective communication with team members, clients, and management to relay operational updates, issues, and data.
Skilled in preparing analytical reports to support decision-making processes.
Solutions-focused approach to managing issues such as warehouse errors, labor challenges, and operational disruptions.
Ability to analyse operational data and report trends, forecasting potential challenges and addressing them proactively.
Dedicated to anticipating and meeting customer needs to improve satisfaction levels.
Strong focus on maintaining a high level of service that aligns with the contract's goals and customer expectations.
Experience managing projects related to operational improvements or new initiatives within the business.

About Europa Worldwide Group:

Excellent salary package
Free Car Parking
25 days annual leave, plus all UK bank holidays
Enhanced Maternity / Paternity & Adoption pay
Employee Wellbeing Programme
Refer a Friend Scheme (Earn up to £1000).
Charity 50-50 & Long service awards
A fantastic working culture which promotes excellent work/life balance.