Responsible for the delivery of engineering services to your main customers, Manchester & Stansted Airports. Responsible across the Service Management lifecycle for ensuring service designs meet customer, operational and regulatory requirements, ensuring new and changed services transition into operation safely and successfully and most importantly, that the engineering services continue to operate within agreed services levels.,

Manage a team at each allocated Airport consisting of a Senior Engineer and up to 4 engineers, ensuring continued development and maintenance of competencies
Maintain relationships with key stakeholders, acting as the focal point for engineering services for allocated contracts
Ensure the effective management of the day-to-day delivery of operational services to meet the agreed Service Levels, including effective incident and problem management
Ensure that all technical, financial, quality, regulatory, safety and customer requirements are met
Manage operational service risks and if required, make risk-based decisions to maintain a safe and efficient engineering service
Ensure that suppliers are managed effectively, including assisting with contract negotiations
Support business development activities
Strive to achieve Continuous Service Improvement
Provide 'Voice of the Customer' to ensure projects are managed effectively and meet agreed success criteria

Communicate in a clear and engaging way and promotes the flow of information across the company
Act with confidence and push for stretching goals rather than settling for average performance
Work collaboratively in teams and use networks of relationships to achieve shared goals
Provide support for others that enable them to develop and use their capabilities for the benefit of the company
Organise people, time, and resources to achieve the company's key objectives
Take the initiative and hold others accountable for delivering measurable results
Adapt to a changing environment and drive change and innovation
Operate efficiently with a clear focus on safety, commercial value, and operational rigour
Demonstrate Leadership in Service Management
Demonstrate an understanding of safety management processes
Familiar with Air Traffic Management systems would be advantageous
Familiar with ITIL and the Service Management framework
A full UK driving licence and be willing to travel to various sites

NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe, We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? - NATS'