22 Executive / Management jobs in Spalding, Lincolnshire

Delivering "The best in class platform based Life and Pensions administration service provider" is the aligned goal of the Enterprise MI, Planning and Insights function which aligns directly to the Diligenta strategy. At the core of the function is the requirement to design and implement an overall and consistent Enterprise MI, Planning and Insights model and framework that helps support the best in class end customer journeys for all customers, colleagues and clients in line with the 'One Diligenta' model approach. The purpose of the Enterprise Planning Lead role is to oversee the development and implementation of the enterprise planning and workforce management function and to optimise business effectiveness and implement best practise across the whole estate. This includes capacity planning, scheduling, real time queue management, and insights, across all whole of customer services. The role can be based in any of the following offices: Edinburgh, Liverpool, Bristol or Peterborough and will work on a hybrid basis. Some travel between the office will be required.,

• Ensure accurate demand inflow and resource planning forecasts for all front office, back office, complaints, and other channels, considering marketing campaigns, product launches, trends, seasonal and intraday variations, events, commercial factors, and contingency elements. Align these forecasts with the company's long-term vision and goals.
• Develop and implement contingency and recovery plans.
• Understand and interpret business requirements in the context of business intelligence.
• Foster cross-functional collaboration.
• Assess risks and opportunities associated with strategic initiatives and develop mitigation strategies.
• Analyse data and effectively communicate insights to relevant audiences, including scenario planning.
• Develop departmental plans, encompassing business, operational, and organizational priorities.
• Oversee resource management and policy formation within the area of responsibility.
  
  Extensive experience within all areas of planning
• Someone who has worked at a senior level, and has had direct management experience across multiple locations (on-shore and off-shore)
• Knowledge of Workforce Management systems, ideally NICE, but others would suffice
• Strong stakeholder management up to c-suite or director level
• A willingness to not only manage from the top, but also roll their sleeves up and deliver if needed to
  
  Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
  
  Salary: From £66900-£83738, 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Car Allowance
• Private Healthcare
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection