As a Mortgage Business Assessor within the Advice Quality Team (AQT), you will assess the suitability of advice given by Openwork Appointed Representatives across Mortgage, Protection and Owl business lines.,

Review client files within the agreed criteria to the appropriate standards and in accordance with the current Insight checklists.
Ensure all case checking assessment is conducted and recorded in an accurate, effective and fair manner.
Identify any errors or discrepancies in advice given, escalating to Team Leader or Team Manager if required.
Proactively identify trends and feed continuous improvement.
Timely reporting of potential Breaches and Rejects, taking ownership for difficult decisions.
Achieve the agreed number of advice checks and peer review checks per day, as well as other SLAs.
Identify and build relationships with key contacts (both internally and externally), providing advice and guidance as required.
Working effectively with the appropriate Operations, Distribution and Compliance teams to improve advice quality across the network.
Provide courteous and consistent support to team members, advisers and supervisors to improve advice quality.

Extensive previous experience in a financial services organisation, ideally with supervisory experience.
Previous business assessment experience.
CEMAP qualified.
Knowledge of ICOB and MCOB product and sales process, regulatory requirements, TCF, Data Protection and Financial Crime.
Knowledge of Openwork or other AR networks highly advantageous.
High level of attention to detail coupled with excellent accuracy.
Sound judgement, ensuring impartiality and consistency.
Good problem solving, analytical and decision-making skills.
A strong communicator, able to listen and build relationships effectively at a variety of levels.
Time management, planning, prioritising and organisation skills.
Remains calm when under pressure.
A natural customer focus, able to cope with difficult and challenging situations.

We're a dynamic, fast-paced and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.

Salary - up to £30,000
Bonus - 7.5% on target
Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
Critical illness cover
Income protection
Death in service
27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
A range of other flexible benefits to include private medical insurance, dental insurance and much more.