We are an award-winning friendly and passionate team of 20. The roles on the team include Claims support, Assessors, Senior Assessors and we have an Operational and Technical Manager. Our aim is to provide an excellent customer service and manage Claims in a timely, efficient and proactive manner. We use the telephone on a constant basis to gather information to assess the claim and keep our claimants up to date throughout their Claims journey. Your job in a nutshell:

Assessment and processing of Life, Critical Illness and Disability claims.
Provide fair treatment to policy holders and IFAs and apply Vulnerable Customer principles at all times, in respect of Royal London individual business
Manage claims in a timely and efficient manner that is in line with agreed claims philosophy, practices and Royal London standards.
Take into account legal and compliance regulations
Support business and department objectives in line with the client(s) agreed philosophy and standards
Processing claims within the required service standards and in accordance with departmental objectives
Operate within defined authority levels - Life Protection, Critical Illness and Disability benefits
Produce accurate assessment of all claims using; title, medical, financial, occupational and pursuits evidence in line with claims philosophy and practices. Refer as appropriate to the CMO, reinsurer, line manager and Royal London strategy team
Handle and support complex customer and IFA enquiries, on the telephone and in writing
Provide guidance to others in order to resolve queries using appropriate processes, systems and philosophy
Handle complaints in line with regulatory timescales and company procedures
Willingly share knowledge with colleagues and adjust approach to work effectively with others
Contribute to the effective management of claims costs including medical fees and seek and communicate opportunities to reduce costs
Operate in such a way as to minimise and alleviate reputational and financial risk to both Atos and Royal London
Manage and support internal / external stakeholders to continuously enhance service delivery
Contribute to future improvements based on analysis of complaint root cause and claims end to end times.

Claims Assessment experience across Life, Critical illness and Disability benefits
Excellent communication skills, confident to probe customers and share difficult messages in a clear and concise manner bother verbally and in writing
Claims Diploma or other appropriate financial services qualifications, preferred but not essential
Participate in learning and development to achieve a continuous and up to date understanding of Royal London philosophy and market related products and processes. Continue to develop medical knowledge
Share knowledge with less experienced Team members
Team working skills
Decision making skills

Who we are.

25 days annual paid leave;
Wellbeing programs & work-life balance - integration and passion sharing events;
Private medical and dental care;
Pension contributions up to 10%;
Flex benefits program;
Courses and certifications opportunities;
Conferences and Expert Communities;
Charity and eco initiatives