1 Heritage / Culture / Library jobs in Bae Colwyn, Conwy - Conwy

Welcome & Service Assistant / Cynorthwyydd Croeso a Gwasanaeth

CAPTION: Job details

• Posting date: 17 February 2025


• Salary: £11.64 to £11.64 per hour


• Hours: Part time


• Closing date: 02 March 2025


• Location: Bodnant, Tal-y-Cafn, Conwy, LL28 5RE


• Remote working: On-site only


• Company: National Trust


• Job type: Contract


• Job reference: IRC160962

Summary

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11.64 We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.

Contract/duration: End of August 2025

Hours/Working pattern: 09:15 - 17:00 (7.25 hours per day) days will vary according to the rotas but will be a minimum of 2 days per week.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to Andrea Davies Welcome Manager, you'll be part of a team of 10 welcome and service assistants (4 per day) working at Bodnant Garden North Wales.

What you'll be doing

Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• customer focused with an understanding of the importance of great service


• a team player, but also can work on your own initiative


• well organised and adaptable


• willing to learn new skills


• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary


• Free entry to National Trust places for you, a guest and your children (under 18)


• Rental deposit loan scheme


• Season ticket loan


• EV car lease scheme


• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts


• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working whenever possible


• Employee assistance programme


• Free parking at most Trust places

#s1-Gen

customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude

Salary: £11.64 We're currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2025.

Contract/duration: End of August 2025

Hours/Working pattern: 09:15 - 17:00 (7.25 hours per day) days will vary according to the rotas but will be a minimum of 2 days per week.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Fel wyneb cyhoeddus ein heiddo, byddwch yn estyn croeso cynnes, cyfeillgar, yn

rhoi gwybodaeth ynghylch yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn

mwynhau ymweliad cofiadwy.

Cyflog: £11.64 Rydym wrthi ar hyn o bryd yn cwblhau ein proses adolygu cyflogau ac mae'n debygol y bydd y cyflog hwn yn cynyddu ar 1 Ebrill 2025.

Cytundeb/hyd: Diwedd Awst 2025

Oriau/Patrwm Gwaith: 09:15 - 17:00 (7.25 awr y dydd) Bydd y diwrnodau yn amrywio yn ôl y rotas ond byddant o leiaf 2 ddiwrnod yr wythnos.

Ar gyfer y swydd hon, bydd angen ichi gwblhau ein hasesiad ar-lein yn hytrach na

defnyddio C.V. neu ffurflen gais ar-lein. Bydd hyn o gymorth i ni ddeall mwy am eich

cryfderau ac i chi gael mewnwelediad i'r swydd.

What it's like to work here
Reporting to Andrea Davies Welcome Manager, you'll be part of a team of 10 welcome and service assistants (4 per day) working at Bodnant Garden North Wales.

Yn adrodd i Andrea Davies, Rheolwr Croeso, byddwch yn rhan o dîm o 10 o gynorthwywyr croeso a gwasanaeth (4 y dydd) sy'n gweithio yng Ngardd Bodnant Gogledd Cymru.

What you'll be doing
Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

O ddydd i ddydd, byddwch yn darparu profiad gwasanaeth cwsmeriaid cyffredinol

gwych. Byddwch wrth law yn ateb ymholiadau ac yn gwrando ar yr hyn sydd ei

angen ar ein hymwelwyr fel y gallwch rannu'r wybodaeth gywir. Eich rôl chi yw

sicrhau bod ein hymwelwyr yn cael y diwrnod gorau y gallant. Byddwch yn cael cyfle

i gymryd rhan mewn gwahanol agweddau ar brofiad yr ymwelwyr, nid oes dau

ddiwrnod yr un fath.

Mae profiadau gwych i ymwelwyr yn ein natur, ac rydym yn credu y dylai pawb

deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a'u bod yn ymgysylltu mwy

oherwydd y gwasanaeth rhagorol rydych chi'n ei ddarparu. Byddai'r rôl hon yn addas

i unrhyw un sydd ag angerdd am ddarparu gwasanaeth gwych i gwsmeriaid.

Gallwch edrych ar y proffil swydd lawn sydd ynghlwm. Nid oes angen i chi feddu ar

yr holl wybodaeth, sgiliau a phrofiad ar y rhestr; dim ond llun llawn ydyw o'r hyn sy'n

bosib yn y swydd hon., chwaraewr tîm, ond hefyd yn gallu gweithio ar eich menter eich hunyn
drefnus ac yn barodi
addasu i ddysgu sgiliau newydd
fod ag agwedd gadarnhaol

The package
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places