Technical Support Officer
County Durham and Darlington NHS Foundation Trust, Woodside, County Durham
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- Permanent
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Salary not available. View on company website.
County Durham and Darlington NHS Foundation Trust, Woodside, County Durham
- Onsite working
- Full time
- Permanent
Posted 6 days ago, 21 Feb
Job ref: 23fb53a0c4c84e7bb3b7f1c401f6507e
Full Job Description
Working as part of a friendly and supportive team you will provide Technical support, via a Service Desk system, to approximately 9000 users across an estate in excess of 6000 computers, associated systems and ICT hardware.
You will also assist in a large-scale device replacement and upgrade programme and various other ICT projects., Together with the other ICT teams, this role will deliver a desk side technical support service for all Trust IT users, ensuring that Trust staff and other IT colleagues are fully informed of the progress of calls that are raised with the Service Desk.
Duties will include incident break/fix of a variety of technical support calls, managing service requests such as hardware and software installations and end user set-up and configuration.
The role will also include project implementation work, moves, installations, migrations, audits and refresh programmes.
Excellent Customer service is essential.
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
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