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Customer Services Assistant - Libraries
Salary not available. View on company website.
Wakefield Council, Stanley, Wakefield
- Onsite working
- Part time
- Permanent
Posted today, 6 Apr
Job ref: ca519febb501400c91a81f639cc5107c
Full Job Description
We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is an average of 17.75 hrs per week over 2 weeks, and based at Stanley Library. Week 1 Friday 9:15am - 5:15pm Saturday 9:45am - 1:15pm Week 2 Monday 9:15am - 5:15pm Tuesday 9:15am - 5:15pm Thursday 9:15am 7:15pm You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme. You will have:
- a positive and flexible approach
excellent interpersonal skills - previous experience in a customer facing environment
- a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
- a calm approach when dealing with complex and stressful situations
- the ability to engage and interact appropriately with both adults and children
- the ability to encourage and motivate customers to participate in activities which enhances the customer experience., a positive and flexible approach
- excellent interpersonal skills
- previous experience in a customer facing environment
- a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
- a calm approach when dealing with complex and stressful situations
- the ability to engage and interact appropriately with both adults and children
- the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
Job title Customer Services Assistant - Libraries Job reference 242647 Date posted 17/03/2025 Application closing date 20/04/2025 Location Stanley Library & Community Centre, Lock Lane, Stanley, WF3 4HU Salary £11,892.50 to £12,081.03, pro rata. Grade 4. Package Blank Contractual hours 17.75 Basis Part time Job category/type Libraries, Part time, Permanent Attachments Job description We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is an average of 17.75 hrs per week over 2 weeks, and based at Stanley Library. Week 1 Friday 9:15am - 5:15pm Saturday 9:45am - 1:15pm Week 2 Monday 9:15am - 5:15pm Tuesday 9:15am - 5:15pm Thursday 9:15am 7:15pm You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme.
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