Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Northampton NN4 7YF Guest Service Managers duties include

orchestrating the seamless operation of our guest services
collaborating with various departments to elevate our service levels
constantly innovating to exceed guest expectations
handling guest requests with precision and promptness
proactively seeking new ways to enhance the guest journey
setting the standard for service excellence, Fixed Term 12 Months - Nights Manager - Maternity Cover
40hrs - GSM Days specialising in Meetings & Evernts

Annual Conference Event and Awards
Robust career development opportunities and support for personal growth
Attractive discounts across many major retailers, restaurants, and events
Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
50% off food and beverage while you stay in our hotels
24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)