Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times

Essential
Front of house and customer facing experience
Experience in supervising a team
An element of food experience
Highly motivated
Attention to detail
Able to work on own initiative within a team environment
Lounge experience
Airport experience

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don't dream it, you live it every day. Here you'll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we're more than just waiters., Sodexo Live!