We are seeking a proactive and organised Administrator who will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post. You will support the effective filtering and directing of telephone calls and written correspondence for BaNES Children's Community Services and where required, with partner organisations.,

Work as a crucial part of a team who answer a high volume of incoming calls from parents and service users
Providing initial screening of all referrals into the Single Point of Access (SPA) from GPs, Service Users, Parents, Carers and other partner organisations
Direct and prioritise incoming referrals to the relevant professionals and remedy any incorrect referrals at source
Work with clinical colleagues to ensure patients are efficiency directed to the correct services in a in line with agreed ways of working
Action call backs to referrers to ensure appropriate information is obtained, ensuring a high-quality referral
Accurately and confidentially record all referrals for service users and carers on various client information systems.
Signpost to the public with information on HCRG Care Group and alternative services provided by other statutory and voluntary agencies
Collate, book, and send information and appointment letters to patients

This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team., Our ideal candidate will have:
Administrative experience in a busy, customer facing environment
High levels of computer literacy - to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
Excellent customer services skills and telephone manner
Effective interpersonal and communication skills, both verbal and written
Good planning and organisational skills and ability to meet deadlines
Ability to prioritise and manage workload in busy environment

£22,369.35 (pro rata to hours worked) with group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission