The role will consist of a small caseload of complex PI, credit hire and suspected fraudulent claims up to £50,000, coaching and mentoring of other claims handlers, dealing with technical referrals in line with company policy & procedures, participating in a peer group to develop more efficient and strategic working practices, completing monthly quality reviews and providing feedback.,

Responsible for review of newly identified potential fraud cases
Produce summary fraud case plans/strategy documents on all appropriate cases
Appointment of investigation service providers to ensure a prompt and efficient investigation is undertaken
Liaise and work closely with Panel solicitors on pre and post litigated cases
Work in conjunction with the Intelligence Analyst on syndicates cases to ensure maximized use of intelligence
Maintenance of fraud data capture system(s) including internal tracking systems
Assist in supplying timely and accurate response to requests for information from law enforcement and third party agencies/insurers
Responsible for ad-hoc provision of training for teams within the business
Referral point for handlers on ad-hoc basis relating to fraud and indemnity matters
Provision of support to the Analyst on an ad-hoc basis
Handing of all cases within aligned handling authorities referring where appropriate
Taking ownership for conducting self-analysis for continued self-development

The successful candidate will have significant high value credit hire, operation/syndicate claims handling experience preferably in RTA claims. They will have a good understanding of not only the personal injury aspect of claims but of liability and indemnity issues., Experience of investigation within an insurer or similar organisation
Proven investigative skills
Experience of claims handling up to and including Personal Injury
Track record of handling fraud and indemnity referrals to settlement
Knowledge of insurance fraud and other forms of financial crime
Effective negotiation skills
Excellent customer service skills
Ability to identify links between cases
Meticulous attention to detail
Problem solving through analysis
High degree of competence in the use of on-line search facilities (e.g. 192.com, Cache Minder, MIAFTR, Google, etc)
Familiarity with the relevant processes and data requirements of external / law enforcement stakeholders
Understanding of policy cover
Understanding of CPR / MOJ
Litigation procedures and protocols
Knowledge of claims agreements
Understanding of industry standards and protocols
Understanding of legislation and legal liability
Understanding of fraud investigation methods and defence tactics

Hybrid working - 2 days in the office and 3 days working from home
25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays!
Pension scheme
Flexi-time
Annual discretionary bonus
100's of exclusive retailer discounts
Professional wellbeing, health & fitness app - Wrkit
Enhanced parental leave, including time off for IVF appointment
Life Assurance - 4 times your salary
25% Car Insurance Discount
20% Travel Insurance Discount
Cycle to work scheme
Employee referral scheme
Community support day
Christmas and Summer parties