To fulfill the credit control service agreement with Davies' MGA Client as per specified SLAs and defined internal working practices established for the client.

As an individual and working collaboratively as a team, ensure that a high standard of service is delivered and maintained.

Key Accountability and Performance Standards :

Responsible and accountable for delivery of tasks that form your role

KPI's meet all internal and external KPIs as defined within this JD

Meet agreed deadlines

Work as a team to ensure all functions are completed within timescales advised

Adhoc tasks as required by the business

Update of Bank Account schedule from client bank account and ensure that the schedule balances to client bank records

Reconciliation and allocation of new cash to client's internal system

Raise, chase and monitor queries raised with Client and Brokers

Update and maintenance of Query Log

Accountable for the reconciliation of queries raised by carriers, brokers and client

Update and maintenance of Payment Record with respect to broker over-settlements, return payments, paid premium bordereau payments, Internal Account Transfers

Update and maintenance of Master Aged Debt Project schedule

Monitor shared Client Credit Control email inbox

Deal with / respond to all broker and client emails in a timely manner

Attend daily team meeting

Provide feedback to manager and team members

Escalation of issues to senior account handler

Production of Latest Aged Debt Report and remittance to client for broker chasing

Review of Unallocated Cash on Query Log in Cashbook to ensure that all relevant cash items are progressed

Chasing of all outstanding queries

Creation and remittance of monthly broker statements

Creation and remittance of Over-Settlement report and subsequent payment requests

Creation and reconciliation of Paid Premium Bordereau

Request Paid Premium Bordereau payments

Creation and reconciliation of Written Premium Bordereau

Update and maintenance of Paid and Written Premium Cumulative Bordereaux

Creation of Aged Debt Reports

Creation of Cash, Queries and Unallocated Cash Summary

Creation of Open Query Summary

Month-End Commentary

Creation of Client Dashboard