There's lots to do in this role, working on over 100 cases at any given time ranging from personal injury to potholes to property damage. As a Claims Handler you'll be responsible for managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner. What you'll be leading on

Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
Responsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, interrogating the claimant's version of events; applying professional judgment and experience to support the resolution of cases.
Closely work with insurers, service providers, Traffic Office service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on the best value outcome.
Produce recommendations and reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.

Do you have experience of case management and handling Insurance claims?
Experience of handling cases, within an insurance claims environment.
Experience of working on IT systems including case management systems.
Detailed understanding of case management and case law.
Excellent negotiating and client management skills.
Excellent organisational skills.
Able to work under pressure and prioritise workload effectively.

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times.
Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly - offering paid leave to volunteer, 3 days basic/year
Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)
Qualifications and/or professional membership check (if applicable)