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Technology Service Support Apprenticeship (Halifax)
Salary not available. View on company website.
Lloyds Banking Group, Copley, Calderdale
- Onsite working
- Full time
- Permanent
Full Job Description
Lloyds Banking Group is dedicated to delivering high-quality apprenticeship experiences, ensuring that everyone has the opportunity to reach their full potential. This is an opportunity to learn skills, gain a qualification and earn a salary, all while playing an important role in shaping finance as force for good. Be a key player in our support transformation. Learn new skills, bring your ideas to life on and help us power up better, faster, and safer ways to support our customers. With endless growth opportunities, grab the chance to start a career that means something. Working Pattern: Initially, working in the office will be required for most of the time as you settle into your role. Later on, aim to transition to a hybrid working model, where you will be expected to be at your base location for minimum of 40% of your time. This arrangement will require approval from your line manager. 1.Shift Duration and Timing:
- Day Shift: 6:45 AM to 7:00 PM
- Night Shift: 6:45 PM to 7:00 AM 2.Shift Distribution:
- 4 week rolling shift pattern, each shift lasting 12 hours 15 mins with a total of 2 hours of breaks given across the shift.
- These shifts will include both day and night shifts including weekends and bank holidays 3.Weekend Shifts:
- 2 consecutive weekends per month (Friday, Saturday, Sunday: days, Friday, Saturday Sunday: nights) During your initial two weeks at Lloyds Banking Group, you will be assigned to day shifts as part of the induction program. Specific hours will be communicated upon the completion of the recruitment process. Following this induction period, you'll transition to a rotational shift pattern to commence your learning. What you'll learn Are you passionate about technology and dedicated to keeping the UK's largest retail bank operational all year round? If so, our IT 24x7 Incident Operations team could be the perfect fit for you. During this two-year apprenticeship, you will specialise in first-line event and alert management within our 24x7 Incident Operations function. This role offers the opportunity to immerse yourself in various technology and process disciplines, including IT Incident, Problem and Change Management, Windows, Cloud platforms, Mainframe, and more. You'll be making a real impact on millions of customers, businesses, and communities. As part of your Level 3 apprenticeship, you will cover topics such as:
- Configuration, maintenance and repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
- Continual improvement, business continuity and resilience
- Customer Service and support
- Security and Legislation; Digital security
- Data management
- Digital Information Management Systems Operation
- Business and decision-making skills Why Lloyds Banking Group? We're the UK's largest digital bank, with 22 million digitally active customers. But we're just getting started. That's why we're investing up to £3bn each year in cutting-edge tech like AI and cloud technology. We're transforming our business in countless ways, from Fintech collaborations to creating a tech-driven learning culture.
- GCSE (or equivalent) at grade 4-9 in both Maths and English (language and / or literature) These grades can be predicted, but any offer made to you will be conditional upon successful achievement of these qualifications.
- You'll need to be at least 18 years old on 1st September 2025. Whilst we welcome candidates who have a degree, this cannot be in a field related to the apprenticeship due to a crossover in learning. We'll request a copy of your degree module transcript to review if your degree may contain prior learning.
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 154 hours holiday per year + 56 hours Bank Holiday entitlement.
- A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our 24x7 Incident Operations team, get in touch. We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
You will join us on a fixed apprenticeship salary. Upon successful completion of the apprenticeship, you will be re-graded, with your pay range consistent with the job family for your business area. We also offer a wide-ranging benefits package, which includes:
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Lloyds Banking Group
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