Plan, coordinate, and manage the organisation's IT infrastructure.
Provide support in the operation of IT software, hardware, and networks.
Research, analyse, evaluate, and monitor network infrastructure and performance.
Liaise with users, senior staff, and internal/external clients to clarify IT requirements and development needs.
Meet with clients to determine their requirements and design, test, and implement new systems to meet their needs.
Communicate the impact of emerging technologies to clients and advise on the potential introduction of such technology.
Manage, coordinate, and technically supervise specific IT projects of a discrete duration and/or budget.
Work with clients or senior management to establish and clarify the aims, objectives, and requirements of the IT project.
Plan the stages of the project, review actions, and amend plans as necessary.
Coordinate and supervise the activities of the project team, including managing third-party contributions.
Monitor progress, including project budget, timescale, and quality.
Report on project status to senior management and/or clients.
Oversee the implementation of the project.
Take responsibility for managing IT development such as user support, network operations, service delivery, or quality control.
Supervise the technical team and coordinate training.
Organize training for users and prepare documentation on IT systems.
Plan and monitor work and maintenance schedules to ensure agreed service levels are achieved.
Provide advice on the effective utilization of IT and design IT systems to meet business objectives or enhance business effectiveness.
Liaise with internal/external clients to analyze business procedures, clarify clients' requirements, and define the scope of existing software, hardware, and networks.
Undertake feasibility studies for major IT developments, incorporating costs and benefits, and present proposals to clients.
Provide advice and assistance in the procurement, provision, delivery, installation, maintenance, and use of IT systems and their environments.
Examine existing business models and flows of data and design functional specifications and test plans for new systems to meet clients' needs.