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Support Specialist - Post & Production Services
Salary not available. View on company website.
Warner Bros. Entertainment Inc., Leavesden Green, Watford
- Onsite working
- Full time
- Permanent
Posted today, 16 Mar
Job ref: 4a3da32bed2e49dca78469b9da1162e2
Full Job Description
- Provide on-site technical support to production teams, addressing and resolving hardware and software issues promptly. Production Staff Credential Management
- Manage and execute credential-related tasks, such as password resets, ensuring security protocols are followed and minimizing disruption to production workflows. In-Field Repair Work
- Diagnose and repair technical issues on-site, including troubleshooting equipment failures, software glitches, and network problems. Equipment Management
- Manage any equipment that is lent out to original programming, ensuring it is properly tracked, maintained, and returned in good condition. Coordination
- Collaborate with other IT and production departments to ensure seamless support and communication. Documentation
- Maintain detailed records of support activities, issues resolved, and ongoing problems to help improve service efficiency. Training
- Provide guidance and training to production staff on best practices for using technology and resolving minor technical issues. Continuous Improvement
- Identify opportunities to improve support processes and reduce the frequency of technical issues.
Warner Bros. Discovery is seeking a dedicated and detail-oriented Post & Production Services Support Specialist to join our Global Production Services Group. The ideal candidate will provide essential field support, handle production staff credential management, and perform in-depth in-field repair work, ensuring smooth operations and minimal downtime in our dynamic production environment., Experience in IT support or a related field, preferably within the media or entertainment industry. - Strong knowledge of hardware, software, and network troubleshooting. Familiarity with production equipment and post-production software is a plus.
- Excellent diagnostic and problem-solving skills with the ability to think on your feet in high-pressure situations.
- Strong verbal and written communication skills, capable of conveying technical information to non-technical staff.
- Ability to work independently and as part of a team, demonstrating flexibility and a proactive approach. Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
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