The Neon Concierge team supports the Neon platform, growing the user base and monetising the product. This new arm of the team will offer hybrid, client facing support of the Neon application suite, whilst also having back-end access to diagnose application errors, work with support to resolve, as well as support the Technologist with latest releases.,

Support the team as a first line of support of the Neon client base on product related enquiries.
Work alongside application support on customer issues, diagnosing and working to resolve.
Provide support for all trading and back-office platforms offered within the enterprise business stream to both internal and external client base.
Manage new system analysis and implementation.
Provide incident management per ITIL standards.
Ability to build strong relationships with Application Development teams and business sponsors
Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
Data driven approach to enhancing and monetising Neon content.
Liaise with IT and key business stakeholders to drive product change.
Broaden the internal understanding of the Neon product suite through workshops
Ensuring compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
At all times complying with Marex's Code of Conduct.
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
To report any breaches of policy to Compliance and/ or your supervisor as required.
To escalate risk events immediately.
To provide input to risk management processes, as required.

Demonstrates curiosity.
Resilient in a challenging, fast-paced environment.
Excels at building relationships, networking and influencing others.
Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.
Solid background in Windows, Linux/Unix OS,
Proven experience using SQL and Python scripting experience
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
Strong understanding of the brokerage business.
Understanding of the commodity markets in a technology capacity.
Experience with change and project management methodologies.
Excellent presentation skills.
Excellent verbal and written communication skills
Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.