This role reports into the Head of Regulatory and is part of a collaborative team that works cross-functionally within the business and also involves client and external stakeholder management. The role will require you to:

Manage and proactively enhance our global conduct risk framework. This will include developing and maintaining a combination of controls, training, risk assessment, policies, procedures and management information.
Develop and manage our programme of conduct control testing covering all regulated entities globally.
Prepare and deliver conduct risk management information to relevant audiences (peers, compliance leadership, executive committee, board of directors) highlighting key initiatives, regulatory trends and areas of concern.
Act as an internal subject matter expert on conduct risk.
Share knowledge on internal trends and wider industry developments within the compliance department.
Manage and provide mentorship to junior team members within the 2LOD compliance function.
Provide training to other teams within Compliance on existing and emerging conduct risk topics.
Build a network within our product and client-facing teams to enable you to remain up-to-date on changes in the wider business (products, jurisdictions etc.). Act proactively to assess how these may impact the conduct risk framework.
Work with client-facing teams to ensure required changes are implemented in practice.
Provide constructive and clear feedback to team members' queries on conduct matters.

A background within financial services with an understanding of conduct risk regimes, drivers, controls and regulatory expectations.
Strong attention to detail and excellent organisational skills.
Experience of identifying risks (ideally conduct risk) in the retail banking or payments sector and developing related controls.
A strong understanding of what constitutes an effective control environment in general (including testing and remediation approaches).
Good understanding of control design assessment and effectiveness testing techniques and practices
A hands-on and independent approach.
Excellent communication skills, both written and verbal.
Excellent team-working skills, ability to manage own workload.
Experience acting as a line manager for team members (incl. holiday approvals, ongoing feedback, performance
management).

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.