Client Services - Senior ...
Vanguard, City of Westminster
- Full time
- Permanent
Apply on company site
Collections Assistant
Simpson Thacher & Bartlett LLP, City of Westminster
- Full time
- Permanent
Apply on company site
Pensions Advisory - Manag...
iCIMS, City of Westminster
- Full time
- Permanent
Apply on company site
Junior Compliance Analyst
Hogan Lovells, City of Westminster
- Full time
- Permanent
Apply on company site
Legal Secretary
Elite Touch Group, Hassocks, West Sussex
- Full time
- Permanent
Apply on company site
Legal Counsel
JD Ross Energy, Westonzoyland, Somerset
- Full time
- Permanent
Apply on company site
NQ-2 Legal Counsel at Glo...
TN United Kingdom, City of Westminster
- Full time
- Permanent
Apply on company site
Cyber Partner
Womble Bond Dickinson, Plymouth
- Full time
- Permanent
Apply on company site
Conveyancing Assistant
Elite Touch Group, Bedford Place, City of Southampton
- Full time
- Permanent
Apply on company site
Employment Law
Edwards Legal, Hove, The City of Brighton and Hove
- Full time
- Permanent
Apply on company site
Conveyancing Solicitor
Elite Touch Group, Basingstoke, Hampshire
- Full time
- Permanent
Apply on company site
Conveyancing Solicitor
Elite Touch Group, Farnham, Surrey
- Full time
- Permanent
Apply on company site
Employment Solicitor 1-4 ...
Bevan Brittan, St James, City of Westminster
- Full time
- Permanent
Apply on company site
Conveyancing Assistant
Elite Touch Group, Basingstoke, Hampshire
- Full time
- Permanent
Apply on company site
Court Of Protection Paral...
Elite Touch Group, Basingstoke, Hampshire
- Full time
- Permanent
Apply on company site
Strategic Manager - Case ...
West Berkshire Council, Theale, West Berkshire
- Full time
- Permanent
Apply on company site
Conveyancing Solicitor
Elite Touch Group, Farnborough, Hampshire
- Full time
- Permanent
Apply on company site
Associate/Senior Associat...
BDB Pitmans, City of Westminster
- Full time
- Permanent
Apply on company site
Conveyancing Assistant
Elite Touch Group, Reading
- Full time
- Permanent
Apply on company site
Solicitor, Senior Associa...
Wilkin Chapman LLP, Lincoln
- Full time
- Permanent
Apply on company site
Client Services - Senior Associate
Salary not available. View on company website.
Vanguard, City of Westminster
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 4 Apr
Job ref: 70829263cb2548e6914c4d530ece6fa1
Full Job Description
Receives and investigates client inquiries, and communicates solutions. Manages multiple workflows, and implements process improvement initiatives. May handle escalated issues. Receives and investigates client inquiries, and communicates solutions. Manages multiple workflows, and implements process improvement initiatives. May handle escalated issues. Core Responsibilities 1. Handles and prioritises client requests. May engage with internal partners or clients directly to resolve outstanding issues. 2. Follows standardised procedures to resolve client issues. Conducts research to fulfill complex client requests and transactions. 3. Identifies applicable internal partners to collaborate with to develop solutions to complex issues. Identifies trends and contributes to process improvement efforts. 4. Ensures client inquiries are resolved and communicated within defined service levels. Ensures all communications are within regulatory guidelines, and are accurate, clear, and concise. 5. Develops and maintains proficient knowledge of Vanguard funds, products, operations and services. Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients. 6. Supports optimisation projects to improve processes, services and systems. 7. Participates in special projects and performs other duties as assigned.
- Minimum of two years related work experience required. Experience in client services preferred.
- Undergraduate degree or equivalent combination of training and experience required.
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
