Ensuring standards of the delivery vehicle including daily Vehicle checks, maintaining the cleanliness of the vehicle and ensuring faults are reported within a timely manner.
To assist with deliveries assisting the driver with directions, picking and packing, loading and unloading of vehicles, and ensuring that deliveries arrive in expected condition and in a timely manner.
Warehouse duties Stock taking (when required/ for yearly stock check), day-to-day administration and manual tasks (as directed by line manager), ensuring that the warehouse is tidy and safe for yourself and your colleagues.
Ensuring that you are fulfilling legal duty to take reasonable care of yourself and others, co-operating with Health and safety guidelines of the company.
To ensure that you are following GDPR requirements (of both the company and their clients).
Resolve customer queries/warranty/credits/complaints to the satisfaction of all parties.
Identify and work with third party distribution providers, identify potential problems to ensure the smooth flow of orders and customer satisfaction.
Maintain close contact with customer service staff, understand their working practices and be proactive in preventing the occurrence of avoidable problems for our customers.
Communicate enquires to the External Sales Engineers to enable maximisation of potential sales.
Provide cover within the branch / trade counter, at which you are based during unplanned absences.
Ensure that the warehouse and trade counter support sales in achieving product sales / and market share in accordance with company objectives.
Communicate effectively with the Branch Manager
Acquire and demonstrate the necessary selling skills, product knowledge and understanding of company policy to work effectively.
Provide assistance and motivation to all colleagues when required.
Work within Focus sales procedures in the branch environment.
Work with the Branch Manager to ensure that customers required levels of service are being met.
Ensure that complaints, as they affect your direct responsibility, are promptly dealt with, in a professional manner.
Maintain company property to the required standard.
Represent the company in a business-like manner and maintain a standard of dress and appearance in-keeping with the job and position within the company.
Be prepared to assist with out-of-hours services to customers when the need arises.
Participate in company annual stock check.

To be an effective communicator.
To be a team player and helpful in assiting colleagues and customers
The selling skills, product knowledge and understanding of company policy required to work effectively on the trade counter.
Must be fit enough to carry and handle furniture

Shifts: Monday to Friday, 7:30am until 5pm