Our distribution division is currently at an exciting stage of development, so we are looking to recruit an experienced Shift Manager to play a key role in a busy environment serving multiple customers from our Saltash depot. This hands-on role will report to the Operations Manager and involve taking responsibility for all drivers and warehouse personnel to ensure on-road performance targets are met.,

Route planning
Running the warehouse floor to ensure a timely sort and dispatch
Driver attendance and shift management
Cost control
Reporting
Ensure driver routing is followed to achieve ETA targets
Driver liaison throughout the day and managing resource to achieve perfect service
Allocate and manage customer collections ensuring perfect service
Driver education and training
Ensure vehicle defect reporting and daily vehicle checks are completed
Monitoring and controlling drivers
Recruitment
Staff appraisals and performance management
Customer service
Health and safety (including accident reporting)
Service reports
Driver dispatch reporting
Driver discrepancies
Action phone calls and emails from customers chasing deliveries
Ensure freight is scanned after drivers have left every day
Damage processing, to include returns and disposing of items
Ensure carded delivery procedure is adhered to, Tasks
Collection routing and allocation
Ensuring scanners are charged and ready to use
Manage outbound sortation process
Monitor staff appearance
Driver debrief
Scanners checked for missing parcels
Midway and PM report
Resolve vehicle defects
Vehicle allocation
Investigate and report parcels left in depot
Monitoring and allocating collections
Monitoring of on the road ETA for all contracts
RTI reporting
Accident reporting
KPI compliance
Forklift compliance - checks - dealing with vehicle defects
Dealing with driver queries
Dealing with depot queries
Driver performance SPR and compliance
First line people management
Absence management

Demonstrable leadership experience with an ability to implement operational objectives
Effective communication, presentation and negotiating skills
A good knowledge of the local area is desirable
Excellent business development & customer service skills
A pragmatic approach to problem solving and people management
A flexible approach to working hours, Disability Confident