Design and implement CRM strategies to enhance customer acquisition, retention, and loyalty.
Plan, execute, and optimise multi-channel CRM campaigns across email, SMS, and push notifications.
Utilise customer data for segmentation and personalised communications to diverse customer groups.
Analyse campaign performance and customer behaviour, providing actionable insights for CRM improvements.
Collaborate with marketing, trading, brand, and campaign teams to ensure cohesive messaging and business alignment.
Mentor CRM Executives, offering guidance on best practices and fostering professional growth.

Minimum 2 years of CRM experience, preferably in retail eCommerce.
Proficiency with CRM platforms and marketing automation tools.
Strong analytical skills and experience with data analysis and reporting.
Excellent verbal and written communication skills, with the ability to create compelling content.
Ability to design innovative CRM campaigns that engage diverse audiences.
High level of attention to detail when managing data and executing campaigns.
Experience with A/B testing and optimisation of CRM initiatives.
Collaborative mindset, with a track record of working cross-functionally to deliver results.

at THG (View all jobs)

Access bespoke development programmes that have been designed and developed by our in-house L&D team.
Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
25 days annual leave plus bank holidays.
Don't want to work on your birthday? We don't either! Enjoy your day off on us!
Enhanced maternity and paternity pay, depending on length of service.
Up to 10 days compassionate leave.
Buy back up to 3 days each year.
Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
Access face-to-face and virtual appointments with our in-house GP.
Access our in-house CBT therapist.
Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
State-of-the-art on-site gym.
Access to our on-site physio.
Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
Subsidised bus pass from Manchester City Centre to our ICON office.
Up to 50% staff discount on THG brands.
On-site staff shop.
Access to on-site barber
Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
Anniversary gifts when you hit 5 and 10 years of service.