A Client Services Project Manager at Toppan Merrill supports our "SaaS" clients providing extraordinary customer service while also working closely with our internal Operations and Service teams. What You'll Do:

Nurture and develop strong client relationships with senior members of our clients' organization
Be accountable for overall project management
Will take the lead and assist multiple clients in the preparation of disclosure documents
Act as primary point of contact for clients and liaison between client and other Toppan Merrill teams
Provide consultative services and technical subject matter expertise to clients as a trusted advisor
Ensure client satisfaction
Provide detailed documentation for job tracking and billing

Role model in service excellence, with demonstrated success in a client facing environment
Ability to connect and engage with high-level clientele and internal employees
Poses excellent presentation and communication skills
Strong technical aptitude, experience in Microsoft Office Suite an advantage
Proven problem-solving and decision-making skills
Ability to work productively both individually and in a team environment
Detail oriented with strong organizational skills
Understanding of working in a firm deadline-driven environment, BA/BS degree in business or related field preferred, or equivalent combination of education and experience
Previous work experience in a similar client service environment
Project multitasking and ability to lead others through high pressure situations
Flexibility/adaptability with overtime/shift changes
The ability to work in an environment that encourages creativity and fresh ideas
The ability to be on the leading edge of SaaS driven technology solutions for capital markets and regulatory disclosure requirements
The opportunity to join a well-established and growing company that has just completed its most successful year

Toppan Merrill