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2nd Tier Service Desk Analyst, Uniform
Salary not available. View on company website.
IDOX plc, Burnt Hill, West Berkshire
- Onsite working
- Full time
- Permanent
Posted 3 days ago, 24 Mar
Job ref: f379aaa1a30b4cf4827aecbd571edbe1
Full Job Description
Working as a member of the Service Desk team within the Land, Property and Public Protection Division, the post holder will provide high quality advice and support to assure a first-class customer service. By taking full ownership of support requests, fully investigating, and effectively progressing the incident to the point of satisfactory resolution and keeping all parties up to date on progress, ensuring that all incident records are accurately logged and fully completed with adherence to declared operational processes and procedures. The candidate will be required to continuously develop their skills and knowledge, taking full advantage of guidance and mentorship from the Team Leader and Senior team members, to enhance delivery of service.
Idox will provide resources, mentoring and a competitive package (including flexible working), designed to reward success as you achieve your own professional development goals as well as achieving key performance goals and targets for Idox. Applications are particularly welcome from individuals with a genuine interest in technology and able to start quickly.
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