User Researcher
Valuation Office Agency, Leeds
- Full time
- Permanent
Apply on company site
Leeds Modern Engineering ...
Accenture, Leeds
- Full time
- Permanent
Apply on company site
Customer Service Team Lea...
Rotork, White Gate End, Oldham
- Full time
- Permanent
Apply on company site
Product Strategist
DWP Digital, Leeds
- Full time
- Permanent
Apply on company site
QA Tester
The Dwp, Leeds
- Full time
- Permanent
Apply on company site
Head of Credit Risk Germa...
iwoca, Leeds
- Full time
- Permanent
Apply on company site
Senior Product Strategist
DWP Digital, Steander, Leeds
- Full time
- Permanent
Apply on company site
Lead Product Manager
DWP Digital, Leeds
- Full time
- Permanent
Apply on company site
Lead Product Manager
DWP Digital, Steander, Leeds
- Full time
- Permanent
Apply on company site
Buyer - Bulk Wholesale
Wm Morrison Supermarkets plc, Wakefield
- Full time
- Permanent
Apply on company site
Airline Revenue Analyst
Jet2.Com Limited, Leeds
- Full time
- Permanent
Apply on company site
Temp Contracts Administra...
NSS group, Leeds
- Full time
- Temporary
Apply on company site
Digital Product Owner
Sportswift Ltd, Brandy Carr, Wakefield
- Full time
- Permanent
Apply on company site
Cold Store Shift Manager ...
Lineage Logistics Holding LLC, Heywood, Rochdale
- Full time
- Permanent
Apply on company site
Graduate Artwork Quality ...
Matthews International Corporation, Moorend, Kirklees
- Full time
- Permanent
Apply on company site
Security Product Manager
Claranet's Strategy, Leeds
- Full time
- Permanent
Apply on company site
Manager Business Sustaina...
Virgin Money, Can be based anywhere.
- Full time
- Permanent
Apply on company site
Technical Lead
Harrison Spinks, Leeds
- Full time
- Temporary
Apply on company site
Salary not available. View on company website.
Valuation Office Agency, Leeds
- Onsite working
- Full time
- Permanent
Posted today, 1 Feb
Job ref: db68ed82519d48e48aa17e2caaca3dc7
Full Job Description
Our new User Researcher role sits within the VOA's Strategic Insight Team. This team is within Research and Analysis which is a diverse multi-disciplinary unit, part of the VOA's Information, Data and Analysis directorate. The team are responsible for gathering insights on our customers and using these to gain a deeper understanding of our service to customers and their experience of interacting with the agency. From this, they are responsible for identifying key business issues and opportunities to improve the customer and user experience. As a User Researcher, you'll bring experience to support the improvement and development of our live services. This is a new and exciting role for the team, and you'll play a key role in supporting a key strategic objective for VOA, delivering excellent customer experience. You will ensure that our services are easy to use. You'll have the opportunity to plan, design and conduct user research activities for the VOA's live guidance and services across a variety of services, channels and with diverse user groups. This is a unique opportunity as you'll be working outside of an agile working environment, working to understand our live guidance and services and collaborating with different stakeholders to make changes to current processes and products. User Researcher - Key responsibilities
- Lead on planning, recruiting and conducting user research, including playing back user research to stakeholders and teams.
- Understanding the problem then aligning user research activities to influence and support decision making.
- Applying a range of techniques to analyse and synthesise user research insights, creating research outputs in an actionable way.
- Advocate for and include all kinds of users in appropriate research activities to help teams design accessible services for all users.
- Engage in a community of user researchers, contributing to areas of development.
- Participate in HMRC's cross-government research and conferences.
- Working with the Service Manual and/or GOV.UK standards and working practices.
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales. We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.
Direct job link
About this company
Valuation Office Agency
View full company profileJobs by core skill
Product Management
Product Management jobs by area
Product Management jobs in Barnsley
Product Management jobs in Bradford
Product Management jobs in Bradford Moor
Product Management jobs in Bridlington
Product Management jobs in Dewsbury
Product Management jobs in Doncaster
Product Management jobs in Grimsby
Product Management jobs in Halifax
Product Management jobs in Harrogate
Product Management jobs in Huddersfield
Product Management jobs in Ilkley
Product Management jobs in Keighley
Product Management jobs in Kingston upon Hull
Product Management jobs in Leeds
Product Management jobs in Pickering
Product Management jobs in Ripon
Product Management jobs in Rotherham
Product Management jobs in Scarborough
Product Management jobs in Scunthorpe
Product Management jobs in Selby
Product Management jobs in Sheffield
Product Management jobs in Skipton
Product Management jobs in Wakefield
Product Management jobs in West Cliff
Product Management jobs in York