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Salary not available. View on company website.
Intertek, Cheap, City and County of the City of London
- Onsite working
- Full time
- Permanent
Posted 1 week ago, 14 Apr
Job ref: a24e8fc240b8484098f21ee8a900ab89
Full Job Description
Key activities:
Key Performance Indicators
Successful Implementation of new REV (Restaurant Excellent Visit) protocols
Successful Implementation of Operations initiatives
Improvement in REV Overall Score & Sub-metrics
Scoring accuracy of newly implemented REV questions
Assist in the creation of new protocols and procedures connected to the audit program
Support the implementation of new protocols
Monitor the execution of REV protocols
Collaborate with the Operations Leads to monitor compliance of mandatory RBI protocols (e.g. restaurant temp. closures)
Analyse REV results to identify improvement areas and operations performance gaps
Brand Standards & Guest Experience
Assist to develop and implement OPS improvement initiatives
Gather best practices from all EMEA brands and markets for specific projects and propose solutions for the identified issues
Identify and understand issues, create a root cause analysis, and define action plans and frameworks for any identified issues within the program
Assist in the creation of Operations Policies, Procedures, Toolkits & Training Materials for any issues identified if required
Support with maintaining operations manuals for all brands
We are seeking someone who has deep knowledge and experience of brand standards within an international QSR Brand. To be considered for this opportunity, you must have experience of restaurant management or auditing., Brand standard experience within an international QSR Brand
Excellent attention to detail
Minimum of 5 years of restaurant management or auditor experience in EMEA region globally
Competent in MS Office (Outlook, PowerPoint (extensively) and Excel)
Good Analytical skills
Comfortable with critical thinking tasks, problem solving investigations and corrective action opportunities
Good Planning & organisational skills
Comfortable with critical thinking tasks, problem solving investigations and corrective action opportunities
Has previous experience with training restaurant teams
Fluent in English
Position will require ad-hoc travel to RBI markets in EMEA
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
Competitive salary/benefits
Development and career opportunities around the Globe
Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.
Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.
TPBN1_UKTJ
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