To manage and maintain the master data for all the charity s areas of work
To be the lead on specific projects to develop our data resources including working with external consultants to build APIs
To work with external consultants and suppliers to ensure that all database developments, improvements and modifications are within the agreed specification, of high quality, fully documented and within budget
To manage the time, activities and tasks of the Database Officer to support the needs of the charity.
To create management reports, document data and workflow processes and inform colleagues on issues and best practices
In conjunction with external suppliers, ensure that the database and related systems are suitably configured, maintained, updated and reliable and that all new data and software updates are fully tested prior to implementation
To import and export data files in an accurate and timely manner by developing an executable, report or saved query. To offer technical assistance to users and to modify the executable/query when required
To support and assist staff with the database and related systems difficulties and to provide solutions in liaison with external partners
To assist the charity to streamline and improve business processes that impact on the database or related systems. This may include designing and implementing new processes
Develop and run a training programme and user manual for internal staff that can be used as a reference and induction tool for new staff members; becoming first point of call for support issues

The successful candidate will have a minimum of 5 years experience in database and data management, a natural interest in data analysis and ideally be an expert in WorkBooks. The role is a central one, working with all Directorates across the charity, so strong communication skills and teamwork is also a pre-requisite., Excellent experience of managing and administering MRM or CRM databases entry, segmentation and reporting. Experience or expertise in WorkBooks preferable.
Excellent computer skills and knowledge of MS Excel for data manipulation
Good communication skills verbal and written
Numerate with necessary skills to produce, monitor and interpret information and reports
Excellent attention to detail
Ability to time manage and prioritise tasks for self and the team to meet deadlines, across a number of concurrent projects
Projects delivered on time and to budget
Co-operative team player with practical problem-solving skills and can do attitude incorporating a flexible approach
Keep up to date with current business and service thinking within Coeliac UK in order to provide up-to-date information
A real commitment to right-first-time quality and a thorough approach to work