We are recruiting for a User Researcher on a permanent basis. You will have a passion for understanding and championing the user. Your responsibilities will include:

Championing the user
Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
Collaborating with the product team to turn research findings into prototypes and features that meet the user need
Presenting research findings, user insight and recommendations to the product team
Promoting user centered design principles and best practice within government
Designing, scripting and analysing quantitative surveys
Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables

Knowledge, experience and passion for user centered design practices
Experience undertaking user research and gathering user requirements
Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
Confidence developing user personas and journey maps
Working in an agile environment
Advocating for fully accessible and inclusive services
Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
Taking a proactive approach to diversity, equity and inclusion internally and with clients

Autonomy to develop and grow your skills and experience
Be part of exciting project work that is making a difference in society
Strong, inspiring and thought-provoking leadership
A supportive and collaborative environment