Responsible for highly functional multi-discipled teams of JLL employees (600) and approximately 1,000 third party supply partner employees.

Managing budget spend of $130 million across IFM and projects while improving margins and maintaining a high-quality service to the client.

Identifying, developing, and directing the implementation of business strategy.

Responsible for leading, motivating and developing the Global Operations IFM management team.

Supporting workplace, research and development sites, manufacturing, workplace, and warehousing.

Deliverable scope includes soft services, hard services, manufacturing support inside the yellow line, critical data centers and high-tech labs, call centers, global engineering and compliance.

Building and sustaining superior client relationships that result in revenue and profitability growth., Compliance with contractual obligations and KPIs.

Continuous Improvement Programs & Initiatives.

Delivery of regional consistency across all service lines.

Performance to budget accuracy.

Coach and develop account team members to achieve high standards.

Deliver innovative value add solutions across the programs.

Make high quality recommendations that have a positive impact on performance.

Financial / Risk Management

Client Relationship

Cost Control

Policy Implementation

Project Management

People Management and Experience

Organisation Development and deployment

Ensure an industry leading Employee Experience program is fully implemented on the account

Establish the vision and strategy of the EMPLOYEE EXPERIENCE program and ensure exceptional delivery.

Understand the client's key business drivers, and focus the EMPLOYEE EXPERIENCE team to ensure those priorities are aligned with the JLL EMPLOYEE EXPERIENCE deliverables

Ensure the account IFM team is high performing and global delivery is driven by global platforms and best practices and consistency.

Hire, attract and retain a team of top talent; improve team capability and performance through regular coaching and feedback; provide recognition

Manage relationships with key client stakeholders

Serves as single point of contact for the accounts Global Operations

Drive the productive use of technology and Business Intelligence decision-making and data analytics reporting to support the Global Operations.

Bring strategic Client and JLL objectives to life in tangible, effective programs that increase employee engagement

Actively manage the professional development of all direct reports and Operation Teams.

Responsible for the implementation of technology and BI systems to support Global Operations delivery.

Source, transfer and implement best practices to the account.

Ensure adherence to the contract and Global MSA

Deliver above and beyond in our Global account KPIs.

Extensive commercial experience in cost management, margin growth and risk management.

Strong people manager and coach with excellent organizational development skills.

Excellent client relationship and effective communication skills.

A wealth of experience in business development, transition management, operations, and engineering.

Recognized as regional subject matter expert for solutions development in manufacturing, and high-end technology sectors.

Results orientated and data/analytics driven through robust operational leadership.

Minimum 10- 15 years' experience in a similar role.

Educational qualifications in Facilities Management / Engineering/Business

Has experience leading complex account structures, running multiple teams across multiple locations and countries, in a large regional or global capacity

Has demonstrated experience in handling Client and/or Firm sensitivities knowing when to escalate with urgency, or how to mitigate and de-escalate risks

Has demonstrated experience in balancing the interests of the Client with those of the Firm

Has experience in translating client goals and objectives into existing or new business growth

Client satisfaction survey results., Team leadership and participation in a matrix organizational environment.

Cultural awareness across regions, and passion for diversity

Technical Competence

Understands how to build strong client relationships.

Understands customer satisfaction in service delivery environment.

Strong EMPLOYEE EXPERIENCE competency and program management experience

Problem Solving & Strategic Thinking

Capacity to deal with ambiguity and solve complex IFM problems effectively.

Analytical, proven ability to solve problems using an objective approach.

Proven ability to employ holistic approaches and looks at long term, global solutions

Program Management & Organizational Skills

Excellent planning & organizational skills to prioritize work and meet tight deadlines.

Strong interpersonal skills with the ability to establish rapport and credibility with diverse groups.

Embraces teamwork, values others, demonstrates empathy and maturity.

Excellent communication skills both written and verbal, conveys information in a way that is professional, confident, and easy for others to understand.

Effective organisation and time management skills with the ability to multi-task and prioritize workload to achieve results.

Approaches problems in a calm yet energetic manner, research possible causes and identifies relevant solutions.

Accountable for the JLL Global IFM portfolio consisting of +15 million square feet of real estate across 50 locations in 7 countries., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.