Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

Responsible to deliver the right outcome for our customer
Provide a first point of contact within your area for business partners
Assist in complaint and query resolution
To manage a diary and bookings schedule for the team
Complete required administration tasks
Seek opportunities to improve performance and offer solutions
Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?, Solid experience in administration within a busy customer focused role
Some understanding of building maintenance terminology preferred
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & confident telephone manner
The ability to think quickly and clearly and work well under pressure
Empathy and a passion for helping people
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6^th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better.

£450 yearly flexible benefit pot to use against benefits of your choice
25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous company pension scheme, matched up to 12%
Flexible working
Recognition scheme
Wellbeing discounts