17 Full time, Property jobs in Bath

When customers invest in a new home, they deserve exceptional aftercare. The Customer Care Manager ensures Curo's housebuilding division delivers outstanding service across all our developments. Your leadership will create positive customer experiences that enhance our reputation as we deliver over 2,000 high-quality homes by 2027, including our flagship Mulberry Park development and other visionary projects such as Locking Parklands and Keyford Meadows. What you'll be doing

• Lead our customer care team, supporting customers in all homes constructed by our house building division
• Create a culture where everyone can resolve customer issues at first contact, following NHQB and NHBC guidelines
• Handle customer concerns with empathy, turning challenges into opportunities to showcase our commitment to quality
• Manage the customer care budget using COINS software, sharing insights on spending and contractor performance
• Partner with colleagues to implement service improvements based on customer feedback
• Build strong relationships with contractors and internal teams for exceptional aftercare delivery
• Apply your knowledge of building standards to make informed decisions about defects and maintenance
• Ensure contractors resolve issues at their own cost while maintaining courtesy and quality, You build customer confidence through exceptional service. With significant experience in the housebuilding industry, you excel at delivering first-class customer care in challenging situations.
Your dynamic leadership motivates teams to achieve results. You're comfortable discussing technical specifications with contractors, explaining solutions to customers, or presenting metrics to senior leadership. You stay focused when challenges arise and have a sound understanding of health and safety. You're financially aware with experience in cost management and show strong computer literacy. What really drives you? Making a difference through service excellence. You find satisfaction in ensuring customer satisfaction across our developments - from contemporary homes to sustainable properties. You take pride in contributing to our quality reputation as we expand across the South West. More about Curo's award-winning non-for-profit housebuilding division We're the housebuilding division of Curo Group. We're delivering 2,000 high-quality homes across the South West by 2027 - from our flagship Mulberry Park development to partnerships with private developers creating sustainable communities. We're proud that Curo is among the UK's top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from any diverse background and abilities. We are also a recognised 'disability confident' employer. If you think you are right for this role, we encourage you to apply! If you need support to assist you to make an application or attend an interview, then please email our recruitment team at and we will be happy to help. Curo Group

Beyond a competitive salary, annual bonus and the chance to make a real difference every day, you'll get:
• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days office, 2 days home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your own wellbeing.