taking care of clients during the trial period to ensure subscription renewal
acquiring new clients - long-term users of our product
conducting online presentations for potential clients
educating and developing knowledge about the capabilities of our product among new and existing users
reporting and analysing progress
constant optimisation and improvement of the customer success process
market analysis - trends, competition, consumer needs
working with a CRM system to manage sales (Pipedrive)
own product - we decide how we want to develop
joining an organisation in a phase of rapid growth
a lot of independence
remote work
long-term cooperation
Full Time / Salary + Bonus

at least 3 years of professional experience in a CS (Customer Success) or Sales role in the SaaS / e-commerce industry
experience in B2B sales (knowledge of sales techniques, ability to speak the language of benefits)
experience in presenting SaaS products - explaining technical concepts in a simple and accessible way
knowledge of CRM systems such as Pipedrive or Hubspot
openness and strong relationship-building skills
creativity and independence
excellent organisation skills (we work 100% remotely)
willingness to develop and discover / learn new solutions
C1 level of English as minimum

BaseLinker is an All-In-One Multi Channel Management System trusted by over 24k sellers globally. BaseLinker offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all the sales channels. On top of the best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows it offers over 1000+ integrations including Amazon, Allegro, eBay, Etsy, Otto, Kaufland, Idealo, Shopify, WooCommerce, Magento, OpenCart, Deutsche Post, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more. We have already established partnerships with the biggest global marketplaces as well as regional leaders.