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Customer Retentions Advisor (Fixed-Term Contract)
Salary not available. View on company website.
One Utility Bill, Newcastle upon Tyne
- Remote working
- Full time
- Temporary
Posted 1 week ago, 1 Apr
Job ref: cd5aa3ca7a3a4ad69e0ea411484dcf86
Full Job Description
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It's a game changer.
It's also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you'll be doing
The Customer Retention team is responsible for managing cancellation requests and renewals, with an emphasis on providing a fantastic experience for our customers throughout and retaining as many packages as possible. You will be managing a pipeline of customers, either coming up for renewal, or who have lodged cancellation requests with us, and utilising objection handling techniques and problem solving skills to resolve queries.
When dealing with cancellation queries, the ability to stay cool, calm and collected during conversations with customers is paramount, as is attention to detail, knowledge of objection handling techniques and an exemplary phone manner. When renewing our customers, problem solving, focus and methodical approach are key.
While we work towards monthly team targets, individual performance on KPIs such as cancellation save rate, call count, renewal rate & pipeline management are tracked on a weekly basis, alongside regular call coaching & training sessions.
Joining the team on a Fixed Term basis, you will primarily focus on working through the high volume of home-move cancellation requests. This would be a fantastic opportunity to grow and develop your sales and objection handling skills, while assisting our customers in getting a One Utility Bill package set up and ready to take the stress away at their new property.
Strong verbal and written communication skills are essential
️ Confident phone manner
Ability to multi-task and move between tasks using prioritisation
Must be self motivated and have a positive attitude
Problem-solving skills
Resilience, understanding, patience and empathy
Adaptable and a fast learner
️Unafraid to speak up with new ideas
What you'll get from us
You can expect a salary of £23,796 per annum (pro-rata'd to reflect the length of your fixed-term contract)
You'll get 25 paid holidays (also pro rata'd) with bank holidays on top!
You'll receive (and be paid for) all of the right training to help build your knowledge and confidence
Access to our shiny employee discounts platform, Magpie.
️ A paid volunteering day with our chosen charities or a charity close to your heart.
️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits.
️ ️ Lots of socials like our weekly football and badminton games, team activities and fundraising events to support local charities
We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats
This is an office-based role only. No hybrid or home working is available.
It's also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
What you'll be doing
The Customer Retention team is responsible for managing cancellation requests and renewals, with an emphasis on providing a fantastic experience for our customers throughout and retaining as many packages as possible. You will be managing a pipeline of customers, either coming up for renewal, or who have lodged cancellation requests with us, and utilising objection handling techniques and problem solving skills to resolve queries.
When dealing with cancellation queries, the ability to stay cool, calm and collected during conversations with customers is paramount, as is attention to detail, knowledge of objection handling techniques and an exemplary phone manner. When renewing our customers, problem solving, focus and methodical approach are key.
While we work towards monthly team targets, individual performance on KPIs such as cancellation save rate, call count, renewal rate & pipeline management are tracked on a weekly basis, alongside regular call coaching & training sessions.
Joining the team on a Fixed Term basis, you will primarily focus on working through the high volume of home-move cancellation requests. This would be a fantastic opportunity to grow and develop your sales and objection handling skills, while assisting our customers in getting a One Utility Bill package set up and ready to take the stress away at their new property.
Strong verbal and written communication skills are essential
️ Confident phone manner
Ability to multi-task and move between tasks using prioritisation
Must be self motivated and have a positive attitude
Problem-solving skills
Resilience, understanding, patience and empathy
Adaptable and a fast learner
️Unafraid to speak up with new ideas
What you'll get from us
You can expect a salary of £23,796 per annum (pro-rata'd to reflect the length of your fixed-term contract)
You'll get 25 paid holidays (also pro rata'd) with bank holidays on top!
You'll receive (and be paid for) all of the right training to help build your knowledge and confidence
Access to our shiny employee discounts platform, Magpie.
️ A paid volunteering day with our chosen charities or a charity close to your heart.
️ Access to Simply Health for 24/7 access to private GP and counselling services and much more health benefits.
️ ️ Lots of socials like our weekly football and badminton games, team activities and fundraising events to support local charities
We are also proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats
This is an office-based role only. No hybrid or home working is available.
Copy the direct link to this job
www.jobs24.co.uk/job/customer-retentions-advisor-fixed-term-contract-124849567