Ensure all customers & particularly electronic gaming customers receive high-quality customer service to facilitate their play, ensuring profitable admissions, aided by pre-approved promotions
Have awareness of compliance and security aspects of electronic gaming
Work closely with external service providers to ensure an efficient & prompt level of response for all electronic gaming product, so as to minimise downtime
Ensure all customers & particularly electronic gaming customers receive high-quality customer service to facilitate their play, ensuring profitable admissions, aided by pre-approved promotions
Have awareness of compliance and security aspects of electronic gaming
Work closely with external service providers to ensure an efficient & prompt level of response for all electronic gaming product, so as to minimise downtime

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
Fantastic Rewards Package: Beyond a competitive salary, our reward package includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
Induction for Success: Your success is our priority. We provide a comprehensive induction program, thoughtfully designed to familiarise you with our Grosvenor values and culture, ensuring you are well-prepared for your role.
Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.
Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Your fresh ideas and contributions will be valued.
People-Focused Culture: Grosvenor is all about its people. Our supportive and nurturing work environment ensures you have the tools you need to thrive.
High-Performing Culture: Join a team that embraces high performance. We set the bar high and help you reach your full potential.
Emphasis on Growth: At Grosvenor, growth is not just a word; it's a commitment. We foster your individual and team growth to help you succeed and excel.