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Technical Lead & Key Account Manager
Salary not available. View on company website.
Serco Group Plc, Waterlooville, Havant
- Onsite working
- Full time
- Permanent
Posted 6 days ago, 16 Apr
Job ref: c9ca67a39f9445adba214e68e29c8f53
Full Job Description
£70,000Serco, are recruiting for a Technical Lead & Key Account Manager to join our Technology Hub at our Waterlooville site. Reporting to the Contract Director, this role will have high levels of autonomy to develop customer relationships and collaborate to provide innovative technical solutions to current or potential customer problems. The incumbent will work closely with the Technology Hub engineering team to 'bring to life' product development and ensure project success.
Serco Technology Hub at Waterlooville is the technology capability of Serco UK & Europe providing high integrity test solutions, through life support, data acquisition/simulation and technical consultancy.Working with leading industry technologies and tools integrated into innovative solutions, we enable our customers to reduce costs and succeed in their goals.Our customers span many sectors including defence, governments, transport, space, energy and academia.
We are open to requests for flexible working hours for this position, please specify on your application if this is a requirement., Responsible for key account relationships and support to Technology Hub projects and bids through the understanding of customer requirements and collaboration with the customer to identify technical solutions and product improvements. Act as a point of contact for new opportunities and new customer requirements. Be the interface between Serco legal/commercial/finance and technical/bid teams to ensure the right technical solutions are presented for optimum customer satisfaction with acceptable business performance. Maintain customer accounts and tracking of opportunities to support the ongoing business plan and forecasting. Input into the development of architectural & detailed hardware designs utilising COTS / bespoke components and the production of plans, specifications & support documentation. Contribute to design reviews and development of verification and acceptance test strategies. Maintain a full understanding of test, commissioning, integration acceptance
& PDS activities including obsolescence management. Deliver in a manner that meets the contractual requirements and the relevant internal processes. Lead the strategic positioning of Technology Hub with respect to technical capability and solutions.
Honours Batchelors Degree / HND Electronic/Electrical Engineering (or equivalent) Strong background in either Test Engineering or Data acquisition, ideally in avionics systems Strong Stakeholder Management experience Well-established interpersonal and communications skills
- ability to present complex technical ideas to non-technical personnel and to clearly articulate concepts to people with varying levels of subject expertise Experience of Project and Account Management, managing successful bids and ability to deliver high quality formal reports and presentations Commercial awareness in industries aligned with Technology Hub Flexible for some travel in the UK, occasionally overseas Applicants will be required to undergo security clearance vetting, if not already security cleared to a minimum SC levelWhat we offer, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Technical Lead & Key Account Manager Waterlooville, Hampshire, PO7 7XY Permanent, 37.5 hours per week, (Mon
- Fri), Company car Company bonus Private Medical cover Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 25 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges,
discuss ideas, network and be part of a community Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Serco Technology Hub at Waterlooville is the technology capability of Serco UK & Europe providing high integrity test solutions, through life support, data acquisition/simulation and technical consultancy.Working with leading industry technologies and tools integrated into innovative solutions, we enable our customers to reduce costs and succeed in their goals.Our customers span many sectors including defence, governments, transport, space, energy and academia.
We are open to requests for flexible working hours for this position, please specify on your application if this is a requirement., Responsible for key account relationships and support to Technology Hub projects and bids through the understanding of customer requirements and collaboration with the customer to identify technical solutions and product improvements. Act as a point of contact for new opportunities and new customer requirements. Be the interface between Serco legal/commercial/finance and technical/bid teams to ensure the right technical solutions are presented for optimum customer satisfaction with acceptable business performance. Maintain customer accounts and tracking of opportunities to support the ongoing business plan and forecasting. Input into the development of architectural & detailed hardware designs utilising COTS / bespoke components and the production of plans, specifications & support documentation. Contribute to design reviews and development of verification and acceptance test strategies. Maintain a full understanding of test, commissioning, integration acceptance
& PDS activities including obsolescence management. Deliver in a manner that meets the contractual requirements and the relevant internal processes. Lead the strategic positioning of Technology Hub with respect to technical capability and solutions.
Honours Batchelors Degree / HND Electronic/Electrical Engineering (or equivalent) Strong background in either Test Engineering or Data acquisition, ideally in avionics systems Strong Stakeholder Management experience Well-established interpersonal and communications skills
- ability to present complex technical ideas to non-technical personnel and to clearly articulate concepts to people with varying levels of subject expertise Experience of Project and Account Management, managing successful bids and ability to deliver high quality formal reports and presentations Commercial awareness in industries aligned with Technology Hub Flexible for some travel in the UK, occasionally overseas Applicants will be required to undergo security clearance vetting, if not already security cleared to a minimum SC levelWhat we offer, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Technical Lead & Key Account Manager Waterlooville, Hampshire, PO7 7XY Permanent, 37.5 hours per week, (Mon
- Fri), Company car Company bonus Private Medical cover Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 25 days' annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period Employee networks: Dedicated networks where colleagues can come together to find support, share challenges,
discuss ideas, network and be part of a community Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
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