7 Temporary, Scientific jobs in Runcorn, Halton

The Service Contracts function in the International Business Excellence organization plays a critical role ensuring our customers have uninterrupted access to our support and services. The Service Contracts Specialist (Customer Support Contracts Administrator) is the entry level role for the Contracts function where you will help the organization meet our service revenue objectives and ensure flawless execution of our service renewals. The main responsibilities are as described below, and they may change over time due to business priorities. Responsibilities

• Assists with inbound customer inquiries about their service contracts. Engages in outbound follow up for customer pending actions on contracts.
• Becomes well versed in and can effectively educate customers on service contracts business practices, the different core Omnicell Service offers and common questions about the contracts quoting to invoicing workflow.
• Assist with install base, contract coverage and consolidation, and related data for completing service contract renewals or billable time and materials events.
• Communicates issues that may delay or inhibit closure of any service renewal in a timely or proactive fashion.
• Accurately assesses and continuously maintains on-time renewal probability for assigned accounts or opportunities.
• Recognizes new purchase product upgrade opportunities and appropriately notifies Sales accordingly.
• Identifies and communicates continuous improvement opportunities related to Service Contracts., Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.


• Has familiarity with Service, Selling or Support tools and technology such as: MS Office / Office 365 suite, SAP and/or Salesforce like systems for customer relationship and account management, quoting or invoicing.
• Ability to work with a high degree of autonomy in a demanding and results-oriented team environment.
• Values and enjoys tasks that require attention to detail and analytical skills involving research and investigation across systems and data sources, comparisons, and spotting trends and outliers.
• Effective communicator and interpersonal skills: in person, in virtual video meetings, phone/conference call, in writing and documentation of work.
• Disciplined in basic time and priority management and able to adapt and adjust when required.
• Comply and execute standard processes. When options exist, ability to make sound decisions based on existing policies and guidelines.
• Can cope with ambiguity or change productively., High School Diploma
• Minimum of 3 years as within an administrative or customer service position., Customer service, support, sales, account relationship or management, procurement, contracting or similar customer facing experience
• Bachelor's degree
• Healthcare industry experience
  
  Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider's most trusted partner by our guiding promise of "Outcomes. Defined and Delivered."
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do:
• As Passionate Transformers, we find a better way to innovate relentlessly.
• Being Mission Driven, we consistently deliver on our promises.
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. About the Team