Successful candidates will work in partnership with the clinical team to facilitate discharge of children aged 0-12 years from the Emergency Department where the clinical presentation is not acute and can be managed at home by local services. Some but not all of the key responsibilities are:

Initial face-to face conversation or triage call to identify presenting issues and the level of intervention required.
Delivering support flexibly and tailored to the needs of the family unit including telephone, virtual and face-to-face support and home visits where necessary. Contact with families could be a one-off or over weekly sessions based on level of need targeted.
Signposting to partner agencies, based on needs identified.
Supporting families to navigate their way through referral pathways and enable them to access universal & targeted services.
Where required advocating on behalf of families, supporting parents and carers to communicate with professional/Services.
Supporting families to access other local services., The model is based on Family Support Workers based within Children's Emergency Departments, offering holistic, family-oriented support in a flexible manner either in-person, telephone- based and home visits to be able to address the underlying causes of repeated / avoidable ED attendances.
Although this contract has a permanent status, please be aware that this post is subject to funding currently to March 2025 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement.
Please note the hours for this role will be required over a 5-day week and may be done in longer day shifts or with set times i.e. 8am to 4pm (to suit Emergency Department and community/family needs). The role can adopt flexible working arrangements to meet service and personal need but will NOT provide 24 hour provision in the ED settings. This can be discussed further at interview.

Experience of working with families with complex needs and the ability to build and maintain rapport through effective communication and listening skills, using a whole family approach.
Ability to be clear and realistic about what support the service and you can offer to families.
Ability to maintain a visible presence and sustain relationships with clinical staff, being mindful of the various working patterns/ professionals within the department.
Ability to navigate a high pressure, fast paced acute healthcare setting.
Competent IT skills to record and maintain accurate data.
A basic understanding of Public Health, health inequalities and wider determinants that underpin health and wellbeing.
Knowledge of safeguarding and promoting the welfare of children
Relevant Level 3 Qualification (Health and/or Social Care)

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
26 days annual leave plus bank holidays, increasing after 5 years service
The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
Service related sick pay from day 1
Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
Cycle2work scheme
Interest free season ticket loans
Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
20% discount at Barnardo's stores
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Learning and Development offer