0-19 HCP Administrator

Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy., Are you a self-motivated, enthusiastic and conscientious administrator looking for a new opportunity? Would you like to be part of a team that plays a crucial role in ensuring great patient/service user care to children, young people and their families/carers?
If so, we have the role for you. We are seeking administrators to join our 0-19 Healthy Child Programme working with other administrators and clinicians to support the 0-19 Healthy Child Programme service delivery. We welcome applications from Administrators who are or have worked for the Mass Vaccination Team.
Use of SystmOne would be advantageous although training will be provided on our IT systems with support from your work colleagues.
The base for this role will be The Peacock Centre, Mill Road, Cambridge or The Bluebell Centre, Pratt Street, Soham. There may be a requirement to travel to other bases on occasions for meetings or training.
Should we receive a high number of applications, we reserve the right to close the advert earlier than advertised, The role of the HCP Administrator is to provide comprehensive administrative support to their locality team, including Health Visitors, School Nurses, Staff Nurses, Community Nursery Nurses and Assistant Practitioners, alongside supporting the functions of the SPA Duty Desk.
The role is varied and includes answering the telephone to service users and other professionals in an efficient and confident manner, documenting information onto SystmOne and planning and booking appointments for clinicians.
We are looking for people who are team players and will share the Trust values; Honesty, Empathy, Ambition and Respect.

Working for our organisation
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality, innovative services across most of the East of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that is our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and out promise to you is a culture which prioritises staff engagement and development., 1. Provide administrative support to the Healthy Child Programme clinical team within Cambridgeshire, sending communications to colleagues within Cambridgeshire, photocopying and other general administrative duties.
2. Administration of the locality allocation case management meeting(s), including sending letters to services users updating SystmOne health records, actioning tasks, making appointments etc.
3. Answering Single Point of Access (SPA) telephone calls from service users, the team, and other professionals. Responding appropriately, sending tasks via SystmOne to the relevant task group.
4. Administration of the Cambridgeshire SystmOne units including accessing and updating SystmOne health records, monitoring tasks, setting up rotas, electronically attaching documents to service user health records on SystmOne.
5. Receiving and processing telephone calls, emails, correspondence, and other forms of contact from service users and professionals, handling these as required, to co-ordinate care according to agreed protocols and pathways. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
6. Recording details of all contacts with service users and other professionals using SystmOne and other systems as appropriate.
7. Completing administration tasks on SystmOne, including registering antenatal notifications, accepting electronic referrals, booking visits for Health Visitors, School Nurses, Staff Nurses, Community Nursery Nurses and Assistant Practitioners as required, e.g., new birth visit and development checks., managing SystmOne task box, updating service user information.
8. Monitoring and ordering of stock and other items as required.
9. Booking interpreters as requested by clinicians and following up bookings as required
10. Attending and participating in the daily planning meeting, admin meetings and any other relevant meetings Microsoft Teams or Face to Face. Occasional minute taking.
Communication
1. Acting as first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions.
2. Using tact and diplomacy to de-escalate emotive situations.
3. Acting in accordance with the Trust's complaint procedure where required.
4. Communicating positively with service users and their families, ensuring that all communications are appropriately directed.
5. Maintaining positive relationships and communicating with colleagues within the locality team.
6. The post holder will be required to handle sensitive information, such as staff personnel files, in a confidential manner.
7. Providing and receiving routine information from the following.
i. Managers at all levels throughout Cambridgeshire Community Services NHS Trust (CCS)
ii. CCS employees
iii. Service users
iv. Contribute to CCS internal communication strategies effective two-way communication and engagement within the organisation.
People Management
1. Maintaining own professional development and requirement to take part in appraisal.
2. Demonstrating their own work practices to administrative staff new to the service.
Clinical and Practice Governance
1. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
2. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.
3. The post holder must adhere to the Trust risk assessment and risk management processes
4. The post holder must adhere to infection control policies and procedures
5. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust.
6. The post holder must participate in clinical and safeguarding audits as required
7. The post holder is required to participate in relevant emergency preparedness process for their team.
General
Safeguarding people responsibility
Safeguarding children and adults at risk of abuse or neglect is a collective responsibility.
There is an expectation that all staff develop and maintain their role relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care.
Safeguarding means protecting a citizen's health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.
Those most in need of protection include:
1. Children and young people
2. Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities
The post holder must, at all times, carry out his/her duties with regard to Cambridgeshire Community Services NHS Trust Equal Opportunities Policy.
To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.
All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable to respond to other duties that may be required from and adapt to the changes and developments within the Trust
Certificate of Sponsorship
For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website (Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab)
UK Registration
For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab)
-------------------------------------------------------------------------------------------
Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.
In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.
ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven't been successful on this occasion, but keep an eye on our vacancies as a job that's just right for you may appear!