111 Health Advisor

Are you looking for an opportunity to make a difference in peoples life? As a valued member of our new NHS 111 Stockton team, you will be doing exactly that. Join us as Health Advisor, and assist our patients when they need you the most!, As a Health Advisor, no day is the same. You will be fully trained on the NHS pathways system to assess patients over the phone and direct them to the most appropriate care. Although these are not emergency calls, youll also need to be prepared to deal with emotional, distressing or life-threatening scenarios and to arrange for 999 services if required. You will receive full support from your team and managers. Some of your responsibilities will be:

• Manage calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
Direct patients to the service suitable for their needs, using the NHS Pathways System Capture patient information and refer them to the most appropriate service Communicate effectively with your colleagues as well as your patients, adjusting your communication style to reassure the patient with empathy and understanding

This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. We have extensive training courses and assessments to learn a state of the art-triage tool called NHS Pathways. You must attend every training day. This is followed by a further eight weeks support before you're signed off as a fully accredited Pathways Health Advisor., Working in NHS 111 offers you the opportunity to develop your skills and learn something new every day in an environment that never stands still, and where you truly get to make a difference every time., Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.


• An hourly rate of £12.11 (during training and daytime shifts)and £15.58 (red zone weekend rate - subject to T&C's).
• 33 days annual leave, increasing with service up to 36 days per year, including bank holidays.
• Great job security and full support for ongoing career and salary progression into coaching, training and management roles.
• Practice Plus Group wide range of benefits including company pension scheme, life assurance, retail discounts, and an employee assistance programme for you and your family.
• Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings.
• Weekend shifts to help you juggle your other commitments.