111 Health Advisor - Rotherham

As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need., This is an opportunity to join one of Yorkshire's most successful 111 / Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK's most diverse communities. We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service. 111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives. The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought., For more information on the rota patterns we offer, please see the attached guidance document to help understand this better.

Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and / or have considerable customer service skills and experience which they are able to demonstrate),

• IT literate
• Ability to deal with confidential / sensitive and distressing information
• Able to work under pressure
Experience Essential
• Excellent telephone manner
• Customer service skills
  
  Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl.
  
  We can offer a competitive base salary, starting at £24,071 rising to £25,674 after two years (per annum, pro rata). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.
We can offer a range of full and part time rotas. There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five. Training You will receive comprehensive, paid training which will enable you to fully support our patients., hybrid working.Benefits : o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with Contributory NHS Discounts including shops, restaurants, gyms Car lease and other salary sacrifice Dedicated employee assistance and counselling Opportunities for research participation, career progression and ongoing Well respected, committed and supported staff networks for our workforce., You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card. You will be expected to work six out of eight public holidays as well as three weekends out of five. Our values : Kindness, Respect, Teamwork and Improvement