1567 - Senior End User Computing Engineer

We're recruiting for Senior End User Computing Engineer here at Justice Digital, to be part of our warm and collaborative End User Compute Services (EUCS) team within Technology Services team. The EUCS Team design, deliver and support the core infrastructure and systems that enable End User Compute Services and line of business applications for over 100,000 Ministry of Justice users across over 800 locations. This role aligns against Senior End user Computing Engineer from the Government Digital and Data Framework. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025,

• As an Infrastructure Engineer, you will play a crucial role in ensuring a seamless and productive digital experience for employees within our organisation. You will be responsible for managing the current DeX solution (NexThink). Experience in a similar DeX management toolset, ( such as Lakeside Systrack, 1E Catch Point, Aternity, ControlUp DEX, Ivanti Neurons, Riverbed Alluvio) are also welcome.
• The role will entail monitoring, optimising and enhancing the end-user experience across various devices, applications, virtualisation, and networks. Your expertise will contribute to improving workforce productivity, reducing IT costs, and fostering employee sentiment. Part of the responsibility of this role would also include analysing and presenting data in an insightful form .
• Continuously monitor employee experience across applications, devices, and networks. Proactively identify and address technology issues that impact end-users and collaborate with IT teams to ensure optimal performance and usability of digital tools, such as PowerShell, Intune and Group Policy
• Use intelligent data collection and analysis to swiftly resolve common user experience problems by implementing automated solutions to address root causes of performance degradation.
• Work closely with infrastructure, operation managers and Product leads to fix technical problems and identify and escalate repeat issues to the lead engineer, incident and problem management team.
• Create user centric campaigns to engage with end-users to gather feedback, understand pain points, and address concerns, fostering a positive digital experience by actively listening to employee needs.
• Collaborate effectively with other areas of EUCS and Justice Digital, peers, colleagues and managers to resolve issues, contributing to shared goals and the delivery of integrated solutions.
• Communicate with end users to provide timely and accurate information and status updates.
• Present recommendations for resolving issues and ticket requests and exercise independent judgement while developing the understanding of the process, policies, governance and risk controls.
• Collecting and refining data to support the strategic goals of Justice Digital.
• Provide technical and analytical expertise to ensure accurate analysis and reporting, identifying trends for strategic decision-making, and enhancing existing processes for ongoing improvement.
• Gathering, managing and analysing data for various studies, developing reusable business intelligence reports, and effectively summarising data and findings for stakeholders.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!


• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings' birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.