1886 - Employer Network Course Booker Administrator

We are looking to recruit full time Employer Network Course Booker Administrators, based in our Peterborough office. The role will be based full time onsite at CITB Head Office.

Duties will include:

Working to a high auditing standard, completing the end-to-end process for all training bookings, including, recording employer feedback timely and as appropriate.

Negotiating course prices with training providers to ensure the customer benefits from the most cost[1]effective, high-quality training available.

Providing a seamless experience to all employers, offering an efficient "can do" service and where appropriate, providing a first-time resolution. Encouraging employers to consider their long-term training need requirements, identifying appropriate opportunities to upsell additional training to employers.

Being the first point of contact for employer enquires about training bookings, answering all incoming calls and managing the workflow within an agreed SLA

Following up with training providers to ensure the training was delivered and report any delegates that did not attend.