1st Line IT Engineer

In this role you will be supporting the business by owning issues raised through the Service Desk system from issue identification to resolution.

• Experienced in working with Service Desk tools or similar workload management products.


• Broad experience of acting as a Point of Contact for service-related questions.


• Experience of working in a multi-site environment


• Excellent verbal and written communication skills


• Experience of engaging with multiple stakeholders and prioritise activity accordingly


• Demonstrable experience of ownership of key customer issues / problems and the ability to follow up the status of escalations on behalf of the Asst Service Desk Manager, Service Desk Manager and the Customers


• Communicate progress in a timely manner


Key Behavioural competencies:

• Be tenacious and focussed on execution of actions to meet business goals


• Follow through on your own commitments


• Make effective and sound decisions with speed


• Convey a hunger to learn and for new information, knowledge and experiences


• Learn from past experiences


• Accurately reflect on your own behaviour and actions and continuously develops self


• Rapidly learn new skills, grasps new concepts and acquire a new way of seeing things


• Develop knowledge and technical expertise


• Demonstrate a full understanding of customer needs and expectations to enable the effective delivery of appropriate quality services which meet customer expectations


• Communicate with high impact


Qualifications:

• A Level qualifications or equivalent is desirable.


• IT qualification desirable.
  
  At The Compleat Food Group, we're on a mission to create delectable food that not only brings joy to your taste buds but also extends love to our planet. We fondly refer to it as 'Food to Feel Good' because we believe in savouring every bite whilst making a positive impact.


Our team of over 5,000 remarkable individuals forms the core of all that we undertake. Their genuine passion drives the creation of delectable products for UK consumers, prominent retailers, and our thrilling market-leading brands such as Wall's Pastry, Squeaky Bean, and Unearthed.


• 2 Employee Volunteering Days per year


• Online and High-street retailer discount scheme


• Employee well-being and community support groups


• Informal and Formal training opportunities with personalised online LMS platform


• Charity Initiatives and Team events


• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)


• Physical Wellbeing Benefits - Free on demand exercise hub and various gym discounts.


• Online Wellbeing benefits


• Free Financial wellbeing - mortgage calculators, budget tools, financial aid tools


• Holiday Discounts via Online Retail Discount


The Compleat Food Group are proud to have built an inclusive and respectful culture where our colleagues feel safe, supported and valued. A place where they can bring their whole selves to work to achieve exceptional results and thrive.

We continue to attract diverse talent into our teams, because we know greater diversity leads to exceptional results and provides a better working life. That's why we're committed to ensuring Fairness, Equity, Inclusivity, and Respect in all that we do.