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1st Line OSM Contact Centre Agent

Fujitsu

1st Line OSM Contact Centre Agent

Salary Not Specified

Fujitsu, City of Westminster

  • Full time
  • Permanent
  • Remote working

Posted 6 days ago, 13 Sep | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: d29a0c56059a4524a6dd3ed1443bb5cc

Full Job Description

We are looking for a 1st Line OSM Contact Centre Agent. Your role will involve assisting high profile user community via incident logging application. Security Cleared 1st Line OSM Contact Centre Agent required for high level government account. Flexibility to carry out shift work if requested. Based in London, you will be provided with legacy infrastructure training.

  • Windows Server 2008/2012 Exchange 2010/2013

  • VMWare and Knowledge of Server infrastructure

  • VMware Technologies


    • Core Windows 2008/2012 Server Technology including in depth knowledge of at least 3:
  • Understanding of GPO and Active Directory

  • Active Directory

  • User Account Management

  • Analysis of Windows

  • Log Files

  • WIN7 Workstations


    • Your experience
  • Demonstrable problem solving and analytical skills

  • Effective inter-personal skills

  • Customer service orientation

  • Ability to work alone whilst under pressure

  • Enthusiastic team player

  • Flexible, adaptable & customer-orientated

  • Ability to perform known, existing implementation solutions.

    We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

    Pension - Double matching contributions of up to 10%

  • Life assurance

  • Companywide incentive plans

  • Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

  • Perks at work - employee discounts

  • Employee assistance programme / virtual GP