2nd Level IT Consultant Level 1

Our authority provides high quality public services to over a million customers. The Hampshire IT Service Desk plays a vital role in providing a high level IT customer support both via the telephone and self-service options, across a wide range of systems, applications and services, to our employees, schools and partners. Working within a team you'll deliver excellent customer service, ensuring all incidents are logged within the incident management system and resolved at the first point of contact or assigned to the correct resolver team., Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. We can offer great flexible working options for this role as we've invested heavily in various technologies to support ongoing remote working options. This role can be partly carried out remotely, but some office-based working will be required to support business needs., We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

With a basic knowledge of IT including experience of using Microsoft Windows and Office applications, you'll be able to absorb information quickly and understand new technologies / solutions. You'll have excellent interpersonal and communication skills, together with the ability to identify, analyse and solve problems in a logical and effective way.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.