2nd Line Advanced Engineer - Digital

The post will be based at Lister Stevenage, working and providing support across all Trust sites and interacting with the Desktop Analyst (Senior)
You will be expected to have a flexible approach to working hours, to provide an adequate level of support as and when required.
It is essential that applicants have a good level of technical knowledge and expertise, as well as being self-motivated and have a proven track record of technical support in a large business environment.
Our Trust has over 6500 staff, based in multiple locations using around 4000 Desktop and Portable devices to provide efficient patient care around the clock.
The role would ideally suit someone who is currently working in a technical role and looking to advance their career within Digital/IT.
You must be prepared to work across multiple sites. (The Digital department also has use of a small van, which you may be required to drive to transport equipment).
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!, Support IT 6.500 users across 4 acute sites, Hertford County, Lister, QEII and Mount Vernon. Support will need to be provide via remote access and visiting all sites in person.
Support the senior 2^nd Line Digital Support Engineers in the delivery of a quality Digital 2^nd line support service to agreed levels.
To aid the process of fault evaluation and resolution, passing on skills in the form of hands on training to junior members of staff.
Assist the 2^nd Line Digital Support Engineers with the development of quality standards throughout this functional area by ensuring that procedures are well documented and that any changes in technical services meet service level agreements.
Continued expansion of skills and knowledge for all PC based operating systems and application software used by the Trust to allow the post holder provide a higher level of support
Use knowledge of computer networks to assist in the diagnosis and rectification of faults.
Ensure that the expected level of customer care is maintained by always conducting himself/herself in a dignified and polite manner.
Ensuring that all documentation relating to the team and its activities is kept fully up to date.
Essential to take part in a team on call rota providing 24/7 support to all our end users, Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [email protected]
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.
When you apply...
Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.
All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.
As a publicly funded employer, we need to ensure we utilise our funds responsibly, this may mean we are unable to support sponsorship required to gain the right to work for particular positions. We strongly advise you to contact the line manager or a member of the Resourcing Team before applying to confirm if we will be able to support with sponsorship for that post.
Prince's Trust Support
If you're aged between 16 and 30 years-old, you can get FREE employability support from The Prince's Trust. The Prince's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&[email protected] for support.
Secondments/Fixed term
Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.
If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
+ The Lister Hospital, Stevenage
+ New Queen Elizabeth II (New QEII), Welwyn Garden City
+ Hertford County, Hertford
+ Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.