2nd Line Desktop Support

As our 2nd Line Desktop Support, you will provide skilled operational and technical desktop support to College students and staff via its service points and face to face. You will support the IT Desktop Support Team Leader and Senior Desktop Analysts in a selection of tasks including AD and Azure account administrative tasks, automated application deployment and workstation security. Responsibilities as our 2nd Line Desktop Support:

• Provide support to students and staff using the IT network and AV systems
• Provide skilled operational support to staff and students via the College's Help Desk, remote workstation fault diagnostics and network administration services.
• Install, maintain, service, clean and repair IT, Audio Visual and presentation systems as directed.
• Deliver, issue and receive IT systems and materials to and from staff and students as necessary.
• Ensure that all College IT Desktop systems are well maintained and operated in accordance with sound educational practices, current health and safety regulations and report any cases of abuse of IT and presentation systems and take appropriate remedial action.
• To ensure that workstations and systems meet the requirements of our obligations with regard to safeguarding and online safety and that students and staff are protected from harmful content.
• To support existing desktop systems including:
- Microsoft Active Directory computer, user and group administration - User and computer group policy
• Support members of the IT team to provide proactive and positive communication with the Service's customers
  
  4 GCSEs, including maths and English or equivalent qualification or Level 3 National Qualification in IT or a Computing related subject
• Demonstrable passion for IT and IT Systems.
• Good interpersonal and written skills.
• Willingness to upgrade qualifications, technical knowledge and skills.
• Be available for evening and weekend work
  
  At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students - we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College's Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.
Organisation Bournemouth & Poole College Department Media & IT Services

Here at Bournemouth & Poole College, we are looking to recruit a 2nd Line Desktop Support a full-time, permanent basis. In return, you will receive a competitive salary of £27,308 per annum., You will receive excellent benefits and a competitive salary:
• 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service
• up to 4 days additional leave during the Christmas closure period
• Free parking at all of our college sites (where spaces are available)
• Access to Discount Schemes at multiple retailers
• Enrolment into the NEST Pension Scheme