2nd Line IT Service Desk Technician

Digital Services are going through a rapid period of transformation and reimagining our IT Service Desk provision to meet the challenges of supporting and enabling a wider £20m investment in IT Services (in areas such as Cyber Security and Networking) will be a key foundational element.

The vision will be to reconnect our IT support provision with our customer's needs, professionalise our services, save us all time and bridge the capability gaps we have.

The Service Desk team are the public face of Digital Services and will set standards in customer advocacy and engagement. Offering specialist support, advice and owning the resolution of Incidents and Problems for customers in a timely and efficient manner will be the cornerstones in achieving our vision.

As a 2nd Line IT Service Desk Technician specialising in AV Support, you will play a key role in delivering a customer-focused, professional AV support service.

Using your experience and skills (as well as those of your teammates and wider IT Services colleagues) to deal with incidents across the IT and AV landscape, will be the challenge to rise to in this role.