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2nd Line IT Technician

Class Technology Solutions Ltd, Slough

2nd Line IT Technician

Salary not available. View on company website.

Class Technology Solutions Ltd, Slough

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 18 Oct | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 8b48929b4027461abbc01b4aa6879bba

Full Job Description

  • Under the guidance of the Network Manager: Provide Specialist IT support that ensures the site establishes and maintains high quality learning facilities.
  • Assist the Network Manager in the successful operation of the site.
  • Assist with the training and up-skilling of the CTS staff on site.
  • Mentor colleagues.
  • Set-up and check hardware and software for normal operation.
  • Build and configure networked PCs, this could be standalone setup or via image deployment.
  • Perform maintenance on user accounts, site servers and cloud platforms.
  • Solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
  • Ensure that Helpdesk tickets are updated and resolved in a timely fashion.
  • Follow standard practices to run network monitoring reports or utilities.
  • Update asset lists of equivalent records for hardware and software on site.
  • Follow processes and tasks described in sites disaster recovery and maintenance plans.
  • Carry out checks on the systems as guided.
  • Potential to be assigned to project teams during the school holidays.

    GCSE Grade 5 or above in Maths and English.
  • A Level, BTEC, NVQ or T-Level in a relevant subject.
  • Industry qualification within the IT sector - Microsoft, Cisco, Aruba, Apple is preferred.
  • 2-3 years experience in an IT Helpdesk or IT Support environment.
  • Solid understanding of wired and wireless networks and devices.
  • Ability to work independently and as part of a team under pressure.
  • Experience in the education sector is desirable, but not essential.
  • Technical troubleshooting and problem management skills.
  • Driving license as site is hard to access using public transport.

    We are a leading managed service provider in the Education Sector, and are looking for a Second Line IT Support Engineer to be based at one of our client sites.
    • If you are looking for a Company where you can make a real impact and be part of something exciting, then we encourage you to join our team.

    Salary: up to £32,000 Benefits:25 days holiday, company pension scheme, sage benefits,
  • An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff.
  • Exceptional career development and advancement opportunities including Microsoft/Apple training.
  • Opportunities to gain experience in high level IT projects.
  • The potential to progress to the senior levels of our management team.
    • If you are interested in this role and would like to find out more, we would love to hear from you.